Help and support
Publisher: Tacty Consultancy Ltd
Postal contact: 18 Ruby Tuesday Drive, Dartford, DA1 5RE, United Kingdom
Contact: support@tacty.io
We monitor support@tacty.io on working days. The first release stores campus progress locally and does not offer user accounts or cloud saves.
Help with RackRivals
My progress is missing. Keep the current installation and avoid starting a new campus while investigating. If you copied a backup, copy that code to your clipboard, then open Company profile → Backup and restore → Restore backup code. Review it before confirming. The campus-selection screen also offers Restore a campus. If a previous local recovery copy is available, you can review it from Backup and restore. Recovery cannot recreate progress for which no usable copy remains. Contact support with your app version, phone model, operating-system version and what happened; do not send your password.
My credits stopped while I was away. The main campus has a two-hour offline progress limit. Your pause choice stops work and earnings. Returning gives you a report; open the relevant project or contract to choose the next action.
An advert gave no boost. Rewarded adverts are optional and shorten an eligible project timer; they do not award credits or real money. Each funded task can receive one earned boost, with no global daily viewing cap. Regular eligible work saves half its remaining time; AI work saves 25%, up to 30 minutes. Contracts are not eligible. Leaving before the advert awards its boost does not earn one. Unavailable adverts leave the project unchanged and ordinary play remains available. Report your app version, project and approximate time if an earned advert did not apply its stated boost. Playtest builds may show test adverts, which earn no publisher revenue. Advert availability is not guaranteed.
Something went wrong. Open Privacy or Help improve the game and copy the local error report. Send it with a description of what happened and the app version. It contains technical code locations, counts and times, not your campus save or raw error messages. Nothing is sent automatically. An empty report does not rule out a fault.
My phone is warm. Try the battery-friendly rendering option, reduce other background activity and take a break if the device is uncomfortable to hold. Send the device model, app version and where the slowdown occurs. The optional playtest diary can help you share an aggregate performance report; it does not measure phone temperature or upload automatically.
Remove your local data
To erase local progress, recovery copies and preferences, clear RackRivals' app storage using your device settings. Save a backup first if you want to keep your campus. Erase any backup codes/files you previously copied or shared separately. This action cannot remove copies held in other apps or on other devices.
To erase only the local error report, open Privacy → Erase local error report. Turning off the optional playtest diary erases its counters without deleting your campus.
There is no player account to delete in this release. For requests about support messages or attachments you have already sent us, contact support@tacty.io. Do not send passwords or login tokens.
We normally delete active copies of support correspondence and technical reports within 90 days after a case closes. Full campus backups requested for recovery are normally deleted from our active copies within 7 days after that case closes. We normally retain a minimal privacy-request handling record for up to 12 months after the request is completed. Limited exceptions may apply for an active dispute, security investigation or legal obligation; we review the continuing need. You can request earlier deletion at support@tacty.io.
Support email is hosted through GoDaddy cPanel. Deleted emails may remain in provider backups until those backups expire or are replaced. We have not verified one fixed expiry for all provider backups or security logs. Our active-copy deadlines do not promise immediate erasure from provider backups. Contact us about a specific request; see the privacy policy for provider information.